At vynarisol, we want you to love your shoes. If for any reason you are not completely satisfied with your purchase, we provide a straightforward return and refund process to ensure your satisfaction.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Items must be returned within 30 days from the delivery date.
- Products must be unused, unworn, and in their original condition, including original packaging, tags, and accessories.
- Proof of purchase (order number or receipt) must be provided.
Non-returnable items:
- Gift cards
- Sale or clearance items (unless otherwise stated)
- Items damaged due to misuse or negligence
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at support@vynarisol.com with your order number and reason for return.
- Our team will review your request and provide a Return Authorization (RA) number along with instructions for shipping.
- Pack the item securely in its original packaging and include the RA number inside the package.
- Ship the item back using a trackable courier service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item:
- Approved returns will be refunded to your original payment method within [Insert Number of Days, e.g., 7–10 business days.
- Refunds may include the item price but exclude original shipping costs, unless the return is due to our error (defective or wrong item).
- Partial refunds may be issued for items not in original condition, missing parts, or damaged by the customer.
4. Exchanges
If you would like to exchange an item for a different size or style:
- Follow the return process and specify that you would like an exchange.
- Exchanges are subject to product availability.
- Additional shipping charges may apply for exchanges.
5. Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us immediately at support@vynarisol.com within 7 days of receiving your order.
- Provide photos or detailed descriptions of the defect or error.
- We will provide a prepaid shipping label for the return and ship the correct or replacement item at no additional cost.
6. Refund Processing Time
- Refunds are typically processed within 7–10 business days after we receive your returned item.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping method to ensure the safe delivery of returns.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
vynarisol
Email: support@vynarisol.com
We are committed to making your shopping experience safe, reliable, and satisfying.